The goal of the “What About Clients?” 12 rules is outrageous cl…
The goal of the “What About Clients?” 12 rules is outrageous client service–but the 12 Rules’ way of getting there is to align the interests of clients/customers and service providers. They were derived from the “How To Practice Law” section of our firm’s Practice Guide, written for associates and paralegals in 2000. The rules, like
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